My apologies and shared concerns are with all of you. I want you all to know that we share your frustrations and most certainly are trying to get the routes, the collection service, and the distribution of carts to all of our residents corrected and established. If you have paid for a second cart from our previous waste collector and it was picked up, they said they are working to return those to the residents. A contractor for the previous collection service is the one who picked these up, not the collector themselves. You can call their Duson office at 337-873-3986 and request your cart be returned. The initial startup for our new provider is not perfect and we are running behind 1-2 days, we ask for your indulgence as we make this transition. The phones at Bayou State Waste are overloaded and they are diligently trying to rectify all issues and we at St. Landry Parish Solid Waste are truly doing our best to remedy all complaints and assist them in the transition. If you have an abundance of waste twice in the same month, Bayou State Waste has a system called 3rd Eye that documents all motion of the truck, contents of cans being serviced and routes of each and every vehicle on the route, upon that happening, you will be issued a second can at no charge should that need arise. You may also purchase additional cans from Bayou State Waste at a cost of $80.00. Again, my sincerest apologies to all, and please rest assured we are here at your service and are trying to make this transition as smooth as possible. Please do not hesitate to call if I can be of any assistance.

Thanks so much, Richard LeBouef, St. Landry Parish Solid Waste 337-826-5211.

Bayou State Waste- 337-290-1456.